All Seminars on 27 August 2025
1.Introduction: -Pentingnya memberi service excellence kepada pelanggan -Mencatat informasi kebutuhan dan keinginan dari pelanggan -Menyusun berdasarkan waktu dan skala prioritas pada file service catalog. 2.Persiapan pembuatan SLA: -Faktor pelayanan: Sistem & prosedur, teknologi, manusia. -Dimensi pelayanan: Tangible, reliability, responsiveness, assurance, empathy. -Key Performance Indicator
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3 days
Understanding of IT Governance
Why is IT governance important?
What is corporate governance?
Understanding of Information and Communication Technology Governance
Benefits of IT Governance for organizations
The Five Domains of IT governance
1) Value delivery
2) Strategic alignment
3) &n
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3 Days
Introduction to BA
Business Analysis Planning and Monitoring
Requirement Lifecycle Management
Strategy Analysis
Elicitation and Collaboration
Requirements Analysis and Design Definition
Solution Evaluation
Business Analysis Techniques
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