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All Seminars on 27 August 2025

1.Introduction: -Pentingnya memberi service excellence kepada pelanggan -Mencatat informasi kebutuhan dan keinginan dari pelanggan -Menyusun berdasarkan waktu dan skala prioritas pada file service catalog. 2.Persiapan pembuatan SLA: -Faktor pelayanan: Sistem & prosedur, teknologi, manusia. -Dimensi pelayanan: Tangible, reliability, responsiveness, assurance, empathy. -Key Performance Indicator


3 days Understanding of IT Governance Why is IT governance important? What is corporate governance? Understanding of  Information and Communication Technology Governance Benefits of IT Governance for organizations The Five Domains of IT governance 1)      Value delivery 2)      Strategic alignment 3)  &n


  3 Days Introduction to BA Business Analysis Planning and Monitoring Requirement Lifecycle Management Strategy Analysis Elicitation and Collaboration Requirements Analysis and Design Definition Solution Evaluation Business Analysis Techniques  


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